Privacy Policy

Privacy Policy

By accepting the Privacy Policy and Autel UK Site and User Agreement, you expressly consent to our use and disclosure of your personal information in the manner prescribed in this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the Autel UK Site and User Agreement. Autel UK strongly recommends that as you read this Privacy Policy, you click on such links to obtain further important details about the Privacy Policy, as they may contain further terms and conditions, which apply to you as a Autel UK member. Please note that your Information will be stored and processed on our computers in the UK. Autel UK will use reasonable endeavours to hold and transmit your Information in a safe, confidential and secure environment. Autel UK will never sell or rent your personal information to third parties except as described in this Privacy Policy. If you object to your Information being transferred or used in this way please do not register.


Your Privacy is very important to us. Our privacy practices are held to high standards. As part of the normal operation of our services we collect and, in some cases, may disclose information about you. This Privacy Policy describes the information we collect about you and what may happen to that information. Although this policy may seem long, we have prepared a detailed policy because we believe you should know as much as possible about Autel UK practices so that you can make informed decisions. The privacy practices of this statement apply to Autel UK. All other Autel UK companies operate under similar privacy practices as described in this Privacy Policy and, subject to the requirements of applicable local law, we strive to provide a consistent set of privacy practices throughout the global Autel UK trading community As described below, some of your personally identifiable information is disclosed to third parties and used by us and third parties. By accepting the Privacy Policy, you expressly consent to our use and disclosure of your personally identifiable information.

Information We Collect

Our primary goal in collecting personal information is to provide you with a smooth, efficient, and customised experience. This allows us to provide services and features that most likely meet your needs, and to customise our service to make your experience easier. Under some circumstances we may require some additional financial information, such as, but not limited to credit card details, or registering to buy on our site. We use this financial information, including to verify your name, address, and other information, as well as to bill you for your use of our services. If you send us personal correspondence over and above the information supplied on registration, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you. If you register for Autel UK on another web site or use a web site providing a service for Autel UK or a web site that helps facilitate your activity on Autel UK, that web site may provide personal information about you and your transactions back to Autel UK.

Our Use of Your Information

We use information in the files we maintain about you, and other information we obtain from your current and past activities on the Website, to resolve disputes, troubleshoot problems and enforce our User Agreement. At times, we may look across multiple users to identify problems or resolve disputes, and in particular we may examine your information to identify users using multiple User IDs or aliases, which are strictly prohibited within this site. Please note that your personally identifiable information will be stored and processed on our computers in the UK. You agree that we may use personally identifiable information about you to improve our marketing and promotional efforts, to analyse site usage, improve our content and product offerings, and customise our site’s content, layout, and services. These uses improve our site and better tailor it to meet your needs. You agree that we may use your information to contact you and deliver information to you that, in some cases, are targeted to your interests, such as targeted banner advertisements, administrative notices, product offerings, and communications relevant to your use of the Site. By accepting the Privacy Policy, you expressly agree to receive this information. If you do not wish to receive these communications, we encourage you to opt out by mailing us at [email protected].

Our Disclosure of Your Information

Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be requested or forced to disclose information to the government, law enforcement agencies or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your information that they collect from our Website. Therefore, although we aim to use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private. As a matter of policy, we do not sell or rent any personally identifiable information about you or your location to any third party. However, the following describes some of the ways that your personally identifiable information may be disclosed.


We aggregate (gather up data across all user accounts) personally identifiable information and disclose such information in a non-personally identifiable manner to advertisers and other third parties for other marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to identify you personally. Certain information, such as your name, address, email address, password, or other personal information ARE NEVER disclosed to marketing advertisers.

External Service Providers

There are a number of services offered by external service providers that help you use our Website (e.g., co-branded sites, listing agents, escrow, authentication, credit card payments). If you use these services, and in the course of doing so, disclose information to the external service providers, and/or grant them permission to collect information about you, then their use of your information is governed by their privacy policy. We may, for your convenience, provide some of your personally identifiable information to the external service provider offering such services. However, before we disclose your personally identifiable information to an external service provider, you will see what data is about to be sent and have the ability to approve the disclosure. To prevent our disclosure of your personally identifiable information to an external service provider, you can decline such disclosures or simply not use their services. Because we do not control the privacy practices of these third parties, you should evaluate their practices before deciding to use their services.

Internal Service Providers

We may use internal service providers to facilitate our services (e.g., search, discussion boards, surveys) and therefore we may provide some of your personally identifiable information directly to them. In some instances, the internal service provider may collect information directly from you (such as the situation where we ask a internal service provider to conduct a survey for us). In these cases, you will be notified of the involvement of the internal service provider, and all information disclosures you make will be strictly optional. In all cases, these internal service providers’ use of information we supply them is restricted by confidentiality agreements. If you provide additional information to an internal service provider directly, then their use of your information is governed by their applicable privacy policy.

Other Corporate Entities

We share much of our data, including personally identifiable information about you, with our parent, external affiliate resellers, subsidiaries and joint ventures that are committed to serving your online needs and related services. To the extent that these entities have access to your information, they will treat it at least as protectively as they treat information they obtain from their other users. Our parent, external affiliate resellers, subsidiaries and joint ventures follow privacy practices no less protective of all users than our practices described in this document, to the extent allowed by applicable law. It is possible that Autel UK, its subsidiaries, its joint ventures, or any combination of such, could merge with or be acquired by another business entity. Should such a combination occur, you should expect that Autel UK would share some or all of your information in order to continue to provide the service. You will receive notice of such event (to the extent it occurs) we will require that the new combined entity follow the practices disclosed in this Privacy Policy.

Legal Requests

Autel UK co-operates with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can (and you authorise us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability including where we reasonably believe that you are seeking to track a person without their knowledge. Further, we disclose your User ID, name, street address, county, postcode, country, phone number, email, and company name to government authorities, court or lawyers pursuant to an action including any additional information we may store as we believe necessary or appropriate in connection with any investigation of unlawful activity.

Your Use of Other Users’ Information

By accepting this Privacy Policy, you agree that, with respect to other users’ personally identifiable information that you obtain through the Site or through a Autel UK-related communication. Autel UK hereby grants to you a license to use such information only for using services offered through Autel UK.

Control of Your Password

You are responsible for all actions taken with your User ID and password, including fees. Therefore, we do authorise you to disclose your Autel UK password to any third parties without our written consent – Please see Clause 11.2 of our Site and User Agreement. If you disclosure your User ID and password or your information with third parties, then you are responsible for all actions taken with your User ID and password and therefore you should review that third party’s privacy policy. If you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to illegally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password. This functionality is available at the location page of the Autel UK website post login.

Other Information Collectors

Since Autel UK does not control the privacy policies of third parties, you are subject to the privacy policies of that third party. We encourage you to ask questions before you disclose your personal information to others.


Autel UK aims to use industry standard practices to safeguard the confidentiality of your personal identifiable information, including “firewalls”. Autel UK treats data as an asset that must be protected against loss and unauthorised access. We employ different security techniques to protect such data from unauthorised access by users inside the company. However, “perfect security” does not exist on the Internet.


The Website may use text files known as ‘cookies’ to gather information. Cookies can store information about your preferences on a particular site and many web sites use them to provide useful features to their customers.


We may change this Privacy Policy from time to time based on your comments and our need to accurately reflect our data collection and disclosure practices. All changes to this policy are effective after thirty (30) days’ from posting any revised Terms and Conditions on the Autel UK website.